Shipping policy
FOR DIGITAL PRODUCT:
When you check out any digital files, you will receive a separate e-mail with download link.
If you do not receive your follow-up e-mail with your digital files, please contact:
and we will be more than happy to assist you by re-sending the download links.
Also please make sure to enter a correct e-mail for a smooth transaction!
FOR MARCHANDISE:
Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.
Billy J are not held responsible for:
- Mistakes made by carriers (USPS, USP, etc)
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery
Fulfillment time is 1-4 business days.
(Business Days, by definition, does not include weekends and holidays.)
Which means we will pack and get your order ready within 1-3 business days.
This is NOT a shipping & delivering time.
Once packages are dispatched, Billy J does not hold any control.
For any issues (delays, address changes, etc) please contact the carrier.
Billy J does not hold any responsibility for delayed, stolen packages once it is dispatched from our fulfillment facility.
If you have a specific question with respect to your shipment, please contact us at [email protected] and provide your order number.
US ORDERS
Billy J use USPS or UPS to ship your order (unless otherwise indicated by your shipping method).
This can take anywhere between 2-10 business days (which excludes holidays and weekends).
Billy J does not hold any responsibility for delayed, stolen packages once it is dispatched from our fulfillment facility.
* If your package is damaged by carrier, please contact them to receive refund on your items.
* If your package is missing, please contact them to receive refund on your items.
INTERNATIONAL ORDERS
Billy J uses USPS or UPS to ship your order (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (which excludes holidays and weekends) depending on your location.
Billy J does not hold any responsibility for delayed, stolen packages once it is dispatched from our fulfillment facility.
* Billy J does not hold any responsibility to customs fees
( customs fees: international shipping pointing to the duties, fees or taxes charged on items being shipped from one country to another.)
* If your package is damaged by carrier, please contact them to receive refund on your items.
* If your package is missing, please contact them to receive refund on your items.